Refund Policy

This policy covers PVO Premium and the PVO Leadership plan, the optional paid subscriptions sold on the PVO website, where they are offered. Everything below about Premium applies to the PVO Leadership plan in the same way. Free membership involves no payment and nothing to refund.

Purchases are processed by Paddle.com, our reseller and Merchant of Record. Refunds are issued by Paddle, to the payment method you used.

You can cancel Premium at any time. Contact us at hello@thepvo.com, or use the link in your Paddle receipt email.

— Cancelling stops the next renewal. You are not charged again.

— Premium stays active until the end of the period you have already paid for, then your account returns to free membership. Nothing you posted or saved is lost.

— Deleting your PVO account is different: it cancels Premium immediately, with no refund for the time left.

Premium payments are non-refundable, including part-used billing periods, except where the law requires a refund. When you cancel, you keep Premium until the end of the period you have paid for instead.

We will always refund:

— A charge made in error, or a duplicate charge.

— Where Premium could not be provided as described, or the law otherwise entitles you to a refund.

Nothing in this policy limits your rights under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, or any other consumer protection law that applies to you. Where those laws give you a remedy, including a refund, you are entitled to it regardless of what this policy says.

— If you live in the UK or the European Union, you may cancel within 14 days of your first Premium payment for a full refund, unless you asked for Premium to start straight away and agreed that you would lose this right once it had. In the UK, the same 14 days apply again after each annual renewal.

Email hello@thepvo.com from the address on your PVO account, with the date of the payment. You can also reply to your Paddle receipt.

We aim to answer within 2 business days. Once approved, a refund usually reaches you within 5–10 business days, depending on your bank.

We may update this policy. A change never applies to a payment made before it was published.